QSNATCH
Appointment Scheduling Mobile App | July 2016
UX/UI B2C
Overvie
Hila, the owner of a beauty clinic, needed a solution to streamline client scheduling and manage business operations. Collaborating with Hila's team on research and prototyping, I designed Q Snatch, an intuitive mobile app that allows users to discover local health and beauty businesses and book services seamlessly. The app empowers businesses to manage their schedules and employee logs from anywhere.
Defining the problem
Customers face the inconvenience of scheduling appointments through time-consuming back-and-forth emails or phone calls.
The primary user goal
Users aim to easily find local health and beauty businesses and book services efficiently.
User types
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Business Administrator: Manages business operations and schedules.
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Employee: Views personal schedule and client details.
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Client: Searches for businesses, schedules appointments, and makes special requests.
The MVP
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Service Provider Calendar Management: Business owners can manage employee calendars, handle customer meeting requests, and adjust business settings.
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Service Provider Workflow Transparency: Employees can view their schedules, client bookings, and special requests from clients.
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Appointment Scheduling and Requests: Clients can book appointments and make special requests directly through the app.
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Notifications: Clients receive alerts for appointment approvals, cancellations, and rescheduling requests.
Wireframing
During the wireframing phase, I carefully mapped out all the components that make up the navigation. I focused on how users would interact with these elements to ensure they could easily achieve their goals. This process involved designing intuitive pathways and interactions to enhance usability.
Prototype Testing
I sketched various design solutions to address the primary user goal, allowing me to explore different layouts and concepts. By testing these sketches with team members and potential users, I gained valuable feedback and insights. This iterative process highlighted areas for improvement and informed the next steps in refining the design.
Site Map
I designed the sitemap based on insights from paper prototyping testing. To streamline the user experience, I focused on two main user flows one for clients to schedule appointments and another for businesses to manage appointments and their services. The sitemap was essential for developing a well-organized, user-friendly application that effectively addresses both user needs and business goals.
